One platform for personalised real-time insights across your entire value chain

Happier and healthier members.
Lower provider reconciliations.
Easier preventive care and outcome management.

WHAT WE DO

Connecting the dots from member to payer and provider

Digitising and automating the end-to-end insurance journey in one cloud-based platform

4.8 million

lives impacted

20

payers in Kenya & Nigeria

5,000+

providers onboarded by payers
PAYER EXPERIENCE

Smarter insurance ops, at scale

Hassle-free policy management

Manage each step of the policy lifecycle — from setup and activation, to beneficiary management, endorsements, and financial overviews — in one centralized place.

Accelerate claims and pre-authorizations

Get your claims and pre-authorizations processed faster by integrating your business rules and authority matrix into CarePay’s rule engine.

Provider networks that create value

Build stronger provider relationships with CarePay's simplified onboarding, contracting and pricing processes.

Universal medical code library

Reduce errors and increase transparency in billing processes with CarePay's library that supports international, country, and provider-specific coding systems.

Data-driven decisions

Health insurers, TPA's and re-insurers can make informed decisions with structured & real-time dashboards including claim loss ratio, budget vs. claim cost, and provider activities.

PROVIDER EXPERIENCE

Empower providers with streamlined workflows

Seamless patient check-in

CarePay’s eligibility check helps front-desk staff quickly verify patients’ identity and coverage. Reduce wait times and improve member experience.

Speed up routine administrative tasks

Providers can submit and track pre-authorization requests and claims in real-time with CarePay's digital Provider Portal.

Set providers up for financial success

Increase trust with CarePay's timely and reliable payouts to your partner providers to improve their cashflow and bottom line.

MEMBER EXPERIENCE

Help your members become happier and healthier

More transparency, less friction

Members can submit claims, view their benefits and limits 24/7, check providers to go to, and get pre-approval for their treatments wherever they are.

A fully integrated member experience

Engage with your members wherever they are as the Member App is fully integrated with the CarePay platform.

Endless 3rd party integrations

Provide your members with a complete healthcare experience by integrating with their favourite apps and devices like telehealth platforms & digital health services​ or chronic disease management & wellness​ applications.

API-FIRST APPROACH

API-powered infrastructure

CarePay's API-first platform makes it easy to work with any insurer, provider, or third-party integration, anywhere. Our central hub offers waterproof logging and security.

TRUSTED BY LEADING PRIVATE AND PUBLIC PAYERS IN KENYA & NIGERIA
CUSTOMER SPOTLIGHT

How one of the most popular insurers in Kenya cut their admin costs with digitalisation by 80%

We believe a digital and integrated journey is the only solution to run a future-proof insurance business. The CarePay platform transformed our paper-based, manual and time-consuming processes to a digital and profitable business. Our admin costs have decreased with ~80% and we can identify unusual claims behaviour.

boy and girl from mtiba laughing
CUSTOMER SPOTLIGHT

Making IBNR irrelevant for one of the top insurers in Kenya

IBNR highlights the blind spot in your claims operations. With CarePay's technology gives you 24/7 and real-time insights into ALL claims information. We know exactly what to manage. No more surprises.

BOOK DEMO

Lower costs. Learn what connected data can do for your insurance business.

Schedule a personalised live demo