July 18, 2022

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Payer & Provider Propositions team Lead

Nairobi (Kenya)

Do you want to contribute to getting millions of people all over the world access to healthcare? Do you want to work in a fast-paced, international environment where you can truly make a difference? Do you want to be part of a developers-community that radically transforms healthcare? Join our highly skilled team of 190 colleagues at CarePay and have impact from day one!  

CarePay is looking to hire a Payer & Provider Propositions team Lead for our Nairobi team. If you are interested, please apply here.

Our mission

We believe mobile technology can connect everyone to healthcare at very low cost. Our technology is already changing the healthcare industry by connecting people, funders and providers in Kenya and Nigeria through a single mobile health platform.  Our platform empowers the individual to access health insurance schemes and pay for healthcare efficiently and transparently via their mobile phone. We are proud to have over 5 million people, more than 4,400 healthcare clinics and a growing number of insurers use our platform. And it’s growing every day.  

Since the start, CarePay has gained international traction. In 2017, CarePay won the FT/IFC Transformational Business Award and in 2018 CarePay was recognized as Technology Pioneer by the World Economic Forum. In 2019, CarePay won the Swiss Re Entrepreneurs for Resilience Award. In 2020 CarePay was selected as one of the pioneering use cases on Europe’s GAIA-X cloud platform and has been listed together with Safaricom in Fortune’s Change the World top 10, alongside companies like Zoom and Alibaba.

Main purpose of the job

The Payer & Provider Propositions team Lead overall purpose is to manage CarePay’s (new) services for healthcare provider(s) and healthcare payer(s), e.g., private insurers. These services are running on top of or next to CarePay’s core technology platform (M-TIBA).

Key services for healthcare payers include (not exhaustive):

  • Provider panel services, which means leveraging data to offer segmented provider panels and innovative pricing agreements to enable development of new, innovative insurance propositions.
  • Control tools and other services that optimize the claim adjudication flow and enable more fair medical costs
  • Risk monitoring & reporting tools for insurance products

Key services for healthcare providers include (not exhaustive):

  • Data insight dashboards
  • Administrative solutions for their healthcare products (e.g., capitation product)
  • Financial services

The team lead’s responsibility would be to successfully drive the design and implementation of these services, together with the team.

CarePay is a fast growing company, with an agile way of working. The Payer & Provider Propositions team has a high-paced environment where new propositions are designed, tested, implemented, further developed, and then scaled. Data is a key component of many propositions that the team manages & develops. The team is at the heart of CarePay’s activities and collaborates closely with CarePay’s customer success, business development, platform and operation teams.

Educational qualifications, knowledge and experience

  • Minimum of a Bachelor Degree (in Healthcare or Analytics is a plus, not mandatory)
  • At least 3-5 years relevant working experience. • Strong commercial feeling and understanding
  • A proven experience to build strong client relationships and maintain an excellent customer focus
  • Strong analytical & data analysis skills (SQL experience is a plus)
  • Creative problem solving and project management skills
  • Good interpersonal, communication and negotiation skills
  • An understanding of confidentiality and data protection issues
  • Experience in an insurance/healthcare is a plus
  • Experience in strategy consulting is a plus

Skills and competencies

  • Problem solving skills - Looks at different ways to solve problems and address difficulties
  • Ownership – Knowing how to successfully drive projects end to end
  • Leadership – Drive to empower team members to perform at their best, including performance management and constructive coaching
  • Commercial understanding – Able to independently draft business cases and assess commercial opportunities
  • Initiative and Confidence - Generates and acts on new ideas that add value to the business
  • Communication skills - Communicates clearly and professionally in written and oral forms to both internal and external clients
  • Analytical and Assertive – Actively identifies opportunities for improvement levering data to do so
  • Technical understanding – Ability to translate business requirements to tech team and to brainstorm technical solutions for propositions
  • Achievement Drive - Sets goals and strives to achieve them with enthusiasm and determination
  • Business Acumen - Has a good understanding of the business environment and the impact their behavior has on the reputation of the company
  • Strong interpersonal skills with ability to work with cross cultural and diverse people and teams
  • Respect - Treats colleagues and customers in a manner which demonstrates integrity, honesty, and fairness
  • Eye for details
  • Flexible and ability to adapt or change to new situations and handle levels of uncertainty
  • Discretion in handling confidential information
  • Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission and values

Application form

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