June 23, 2022
Do you want to contribute to getting millions of people all over the world access to healthcare? Do you want to work in a fast-paced, international environment where you can truly make a difference? Do you want to be part of a developers-community that radically transforms healthcare? Join our highly skilled team of 190 colleagues at M-Tiba (powered by CarePay) and have impact from day one!
At M-Tiba (powered by Carepay) in Kenya, we have an exciting opportunity for an enthusiastic individual to join our agile and dynamic Customer Success Team as a Customer Success Account Lead. This position is well suited to an individual who is proactive and keen to continually improve the client growth, experience, and retention.
If you are interested, please apply here.
We believe mobile technology can connect everyone to healthcare at very low cost. Our technology is already changing the healthcare industry by connecting people, funders and providers in Kenya and Nigeria through a single mobile health platform. Our platform empowers the individual to access health insurance schemes and pay for healthcare efficiently and transparently via their mobile phone. We are proud to have over 5 million people, more than 4,400 healthcare clinics and a growing number of insurers use our platform. And it’s growing every day.
Since the start, CarePay has gained international traction. In 2017, CarePay won the FT/IFC Transformational Business Award and in 2018 CarePay was recognized as Technology Pioneer by the World Economic Forum. In 2019, CarePay won the Swiss Re Entrepreneurs for Resilience Award. In 2020 CarePay was selected as one of the pioneering use cases on Europe’s GAIA-X cloud platform and has been listed together with Safaricom in Fortune’s Change the World top 10, alongside companies like Zoom and Alibaba.
A Customer Success Account Lead is end to end responsible for the growth and retention of either one of CarePay’s key accounts or several smaller accounts. Key objective is to make these clients more successful by enabling them to use the full breadth of CarePay’s products and services offering. In other words: by ensuring full adoption of CarePay’s propositions the Customer Success Account Lead enables the customer to unlock maximum value. Through this, a Customer Success Account Lead is able to maximize revenue generation for CarePay (in a responsible way), whilst ensuring retention of the client.
ESSENTIAL QUALIFICATIONS, EXPERIENCE & SKILLS: